INBOUND CUSTOMER SERVICES ADVISER - 1 YEAR FIXED TERM CONTRACT
Organisation:
UK NARIC
Location: Cheltenham
Starting Salary:
£18,000 per annum
Hours:
Full time - 37.5 hours, 8.30am – 5.00pm, Monday to Friday
Are you hard working and enthusiastic?
Would you like to join a hugely successful organisation based in Cheltenham?
Do you enjoy assisting customers over the phone?
If so, we would like to hear from you as we have a new position available in our Enquiries Service Centre.
Job Role:
Applicant requirements
- A passion for providing excellent customer service
- Excellent team working skills
- Experience of working in a busy office based environment
- Flexible and adaptable with a positive attitude
- Professional, courteous
- Ability to thrive and remain calm and patient under pressure
- Able to handle fifty or more calls per day.
Responsibilities:
The successful applicant will be required to:
- Effectively handle the large volume of telephone calls received from UK and international callers on a daily basis; providing information and advice about their academic, vocational and professional qualifications
- Provide general administrative support
Person Specification
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Qualifications
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‘Level 3’ qualification e.g. A-level, level 3 NVQ, level 3 national diploma and GCSE English and Maths.
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Skills/Attributes
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Minimum of one year call centre experience
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2 years or more experience
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Experienced in a high volume telephone call handling and administrative role in a similar environment
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Highly motivated, positive, enthusiastic, efficient and able to work successfully and supportively as part of a busy team
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Good attention to detail
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Able to speak and write clearly and professionally in English
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Ability to multi-task and to remain calm under pressure
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An excellent telephone manner and exemplary customer service skills
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IT literate – particularly with regard to Microsoft Word, Excel, Outlook and data input to information databases
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Experience of using CRM Systems
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Applications MUST be submitted in the Europass CV format, with a covering letter and details of two referees
to recruitment@naric.org.uk.
Interviews: ASAP
Interview Venue: UK NARIC, ECCTIS Ltd, Suffolk House, 68-70 Suffolk Road, Cheltenham, Gloucestershire, GL50 2ED
Please note:
We do not conduct interviews or selection testing remotely.
Applicants MUST hold a current permit or visa showing their right to work and reside in the UK.
INTERNATIONAL EDUCATION ANALYST
Organisation:
UK NARIC
Location: Cheltenham
Starting Salary:
£22k-£25k, subject to experience
Hours:
8.30am – 5.00pm or 9.00am – 5.30pm Monday to Friday
UK NARIC is the UK national agency for information and expert advice on international qualifications and the global leader in skills assessment and credential evaluation. We help make sense of international qualifications and support a range of clients including individuals, universities and colleges, awarding bodies and government ministries.
UK NARIC offers excellent opportunities for promotion and career development. This role offers the possibility of international travel. In addition to base salary, UK NARIC also offers benefits such as private health insurance, a pension scheme, and training and staff development.
The work is varied and the atmosphere is enthusiastic, collegiate, and supportive. There are opportunities to develop specialisms and to lead research and training for countries and regions.
Job Role:
International Education Analysts represent UK NARIC’s core pool of overseas education specialists. You would primarily be responsible for:
Undertaking qualification benchmarking studies for a range of international qualifications and English language courses and working on education development projects, e.g. quality and curriculum development
- Scheduled and enquiry-based research
Investigating and researching qualifications worldwide, national education systems, and new developments and producing engaging publications for a range of clients
- Overseas stakeholder engagement
Building and maintaining a network of contacts in order to obtain up-to-date information, support overseas educational developments and cement UK NARIC’s position as the global leader in skills assessment
Responsibilities:
Are you:
- A UK degree holder?
- Fluent in a foreign language (any language considered, Chinese, Arabic or Hindi preferred)?
- An analytical thinker with a strong eye for detail and an appetite for problem solving?
- A strong researcher and writer?
Would you like to:
- Forge a career in a dynamic, progressive organisation by undertaking leading research into global education systems and qualifications?
- Build a network of international contacts to help develop specialist knowledge of education systems and present your findings in accessible and innovative ways?
- Contribute positively to quality education and international student and professional mobility around the world?
…then we would like to hear from you.
Applications MUST be submitted in the Europass CV format, with a covering letter and details of two referees
to recruitment@naric.org.uk.
Interview venue: UK NARIC, ECCTIS Ltd, Suffolk House, 68-70 Suffolk Road, Cheltenham, Gloucestershire, GL50 2ED, UK
Please note:
We do not conduct interviews or selection testing remotely.
Applicants MUST hold a current permit or visa showing their right to work and reside in the UK.