End of year deadlines: Excluding Fast Track, to ensure completion by Christmas, we need all documents/payment by 5/12/19 (for Statement of Comparability, English Language Assessment services); or by 12/12/19 for Visas & Nationality

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Current Vacancies

Current Vacancies

INBOUND CUSTOMER SERVICES ADVISER - 1 YEAR FIXED TERM CONTRACT

Organisation: UK NARIC

Location: Cheltenham

Starting Salary: £18,000 per annum

Hours: Full time - 37.5 hours, 8.30am – 5.00pm, Monday to Friday

Are you hard working and enthusiastic?

Would you like to join a hugely successful organisation based in Cheltenham?

Do you enjoy assisting customers over the phone?

 

If so, we would like to hear from you as we have a new position available in our Enquiries Service Centre.

Job Role:

Applicant requirements

  • A passion for providing excellent customer service
  • Excellent team working skills
  • Experience of working in a busy office based environment
  • Flexible and adaptable with a positive attitude
  • Professional, courteous
  • Ability to thrive and remain calm and patient under pressure
  • Able to handle fifty or more calls per day.

Responsibilities:

The successful applicant will be required to:

 

  • Effectively handle the large volume of telephone calls received from UK and international callers on a daily basis; providing information and advice about their academic, vocational and professional qualifications
  • Provide general administrative support

Person Specification

Essential Desirable
Qualifications
‘Level 3’ qualification e.g. A-level, level 3 NVQ, level 3 national diploma and GCSE English and Maths. UK Bachelor Degree
Skills/Attributes
Experienced in a high volume telephone call handling and administrative role in a similar environment
Highly motivated, positive, enthusiastic, efficient and able to work successfully and supportively as part of a busy team
Good attention to detail
Able to speak and write clearly and professionally in English
Ability to multi-task and to remain calm under pressure
An excellent telephone manner and exemplary customer service skills
Experiences
IT literate – particularly with regard to Microsoft Word, Excel, Outlook and data input to information databases Experience of using CRM Systems

Applications MUST be submitted in the Europass CV format, with a covering letter and details of two referees to recruitment@naric.org.uk.

Interview date: To be advised

Interview venue: UK NARIC, ECCTIS Ltd, Suffolk House, 68-70 Suffolk Road, Cheltenham, Gloucestershire, GL50 2ED, UK

Please note:
We do not conduct interviews or selection testing remotely.
Applicants MUST hold a current permit or visa showing their right to work and reside in the UK.


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