Christmas deadlines for 2018 delivery of individual services with 10-day & 15-day turnround times have now passed.
24 hour Fast Track applications made by 18/12/18 will be completed by Christmas.
Our phone lines close 5pm (GMT) on 18 December 2018. UK NARIC re-opens at 9am (GMT) on Wednesday 2 January 2019.

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Services for Individuals

Terms and Conditions

UK NARIC is the National Recognition Information Centre for the UK, managed by Ecctis Limited on behalf of the UK Department for Education. Our address and contact details are:

UK NARIC
Suffolk House
68-70 Suffolk Road
Cheltenham
GL50 2ED
UK

Tel +44 (0)871 330 7033
Fax +44 (0)871 330 7005

If you are phoning from overseas you can also use the following numbers:

t: 3003 038777
f: +44 3003 039777

To have your application processed, you must signal acceptance of all these Terms and Conditions by clicking on the relevant tick box on the online application form or by clicking on Accept.

Please read our Privacy Notice which sets out our policy on processing your personal data.

We cannot supply you with services without processing your data. By ticking the Accept box or clicking on Accept, you accept all our Terms and Conditions and the Terms of our Privacy Policy.

There is a separate opt-in to receive communications about useful relevant products and services from UK NARIC - this is completely optional, and you can opt out at any time.

If you have an enquiry about our Privacy Policy or if you wish to exercise your rights under the General Data Protection Regulation (GDPR), then email dpo@ecctis.co.uk.

Note that if you request us to stop processing your data, we will be unable to provide services or to complete the provision of services to you, and we will be unable to maintain communication with you.

In relation to the system for online payments, the online payment service for UK NARIC applicants is designed to speed up applications to UK NARIC and offer our applicants the convenience of paying with a valid debit or credit card. This payment system and the use of this system is also subject to the following Terms and Conditions.

Service

1. On receipt of all necessary paperwork, UK NARIC will aim to complete an application within the timeframe for the service that is specified on our website. These timeframes and turnround times are counted from the point when all required documentation and payment was received by UK NARIC. However, this period is not guaranteed and in some cases, such as those requiring additional, in depth research, the application will take longer. In these 'research cases', the maximum process time is 4 months. If your application requires additional research and becomes a 'research case', you will be informed.

2. UK NARIC will provide a qualification evaluation if the qualification(s) submitted are recognised in the country of origin and have been awarded by awarding bodies that are accredited/recognised in the country of origin. For qualifications that do not meet these criteria, it is not normally possible to issue a UK NARIC Statement.

3. Additional qualifications and duplicate Statements/Assessments. Additional qualifications submitted for assessment after an evaluation has been issued, but within 3 months of date of issue, will incur a fee of £12.00 + VAT* (£14.40) plus your chosen delivery charge. Additional qualifications submitted 3 months or more after the date of issue of the evaluation will incur the usual full fee for the service plus your chosen delivery charge. If you request a duplicate Statement/Assessment within 3 months of the date of issue, only the postage fee will be payable; after this period the fee will be £12.00 + VAT* (£14.40) plus your chosen delivery charge.

4. The applicant shall bear sole responsibility for ensuring the accuracy of the applicant's details supplied to UK NARIC.

5. UK NARIC will not take responsibility for original documents and UK NARIC cannot be held responsible for loss of paperwork in the post. To process an application, UK NARIC requires scanned copies of original certificates, translations into English (if applicable) and copies of transcripts. 12 months after an application is completed and after our last communication with you, we will destroy all copies of qualification documents submitted; scanned documentation will be deleted from our databases, and posted copies of documents will be shredded. Do not send original documents - an additional fee will be charged for their safe return.

6. UK NARIC may refuse to process or post the whole or any part of the applicant's details if UK NARIC deems those details to be offensive or inappropriate, or if in UK NARIC's absolute discretion it believes those details to be inaccurate, untrue or a forgery. If fraudulent documents are identified, UK NARIC will forward information to the relevant authorities and, as per clause 13, no refund will be given.

7. UK NARIC will take all reasonable steps to ensure a high quality service but cannot guarantee that the provision of the service will be uninterrupted or error-free. UK NARIC places particular importance on the service provided to all customers. Should the applicant be dissatisfied with the service or the information provided they can address their concerns in writing to UK NARIC as specified in the Application Procedures. The timeframe for submitting requests for clarification / complaints / requests for reassessment is 6 months after the service has been completed. Any requests for clarification / complaints / requests for reassessment submitted after that period cannot be considered.

8. By agreeing to our Terms and Conditions, you are accepting that UK NARIC's total liability for any loss or damage to the applicant or qualification holder arising out of any breach of service, negligence or other acts or omissions of UK NARIC in connection with any services provided will be limited in any event to the amount paid for that service.

9. By agreeing to our Terms and Conditions, you are confirming that you have read our online information and viewed our samples and are satisfied that the content, purpose and usage of our statements meet your requirements.

10. UK NARIC cannot guarantee to supply the service in the event of the failure or interruption of services provided by third parties.

11. These Terms and Conditions shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

Our VAT number is GB 535 71 04 56.

Our registered address and registered numbers are:

UK NARIC, Ecctis Limited, Suffolk House, 68-70 Suffolk Road, Cheltenham GL50 2ED, United Kingdom.

Company Ecctis Limited registered in England, number 2405026.

Payments

12. The fee is payable in GBP and chargeable for the comparability service and will include VAT where this requires to be added. VAT is payable for UK and European Economic Area (EEA) residents.*

13. The fee is an administration and an assessment fee.

The full service fee is non-refundable in the event of an error on the part of the applicant. Please ensure that the correct documentation is supplied, and correct and complete information.

Refunds are available in certain circumstances, although UK NARIC will retain an administration fee. You can read our refunds policy here.

14. UK NARIC will not process an application paid by credit or debit card if the card payment is rejected by our banking facility.

15. The fee does not depend on the outcome of an assessment and is therefore non-refundable.

16. By agreeing to our Terms and Conditions, given the nature of the service, you are agreeing to the service starting before the end of the 7-day cancellation period that applies to certain purchases under consumer rights provisions. Cancellation rights will therefore end when the performance of the service begins.

Data Protection

17. We cannot supply services to you without processing your personal data. All personal data is processed and stored securely. We comply with our obligations and safeguard your rights under the Data Protection Act 1998 or General Data Protection Regulation (GDPR) at all times. Please read our Privacy Notice which sets out our policy on processing your personal data. By ticking the Accept box or clicking on Accept, you accept all our Terms and Conditions and the Terms of our Privacy Policy. If you wish to exercise your rights under the GDPR, including the right of access to the personal data we hold about you and the right to restrict the processing of your data, then email dpo@ecctis.co.uk. Note that if you request us to stop processing your data, we will be unable to provide services or to complete the provision of services to you, and we will be unable to maintain communication with you.

18. Cookies are used on the UK NARIC website. You can read more about how UK NARIC uses cookies here. Acceptance of these Terms and Conditions signals acceptance of UK NARIC's use of cookies. A cookie is a small piece of information created by your browser using information sent from a website so it can later be read back from that browser. This is useful for having the browser remember some specific information. When you visit some areas of our website, a temporary cookie may be used. The cookie is only active during your current visit to our website and is not stored on your computer's hard drive. We use a temporary cookie to verify who you are while using our website; this cookie can only be used by our website. Cookies cannot be executed as code or deliver viruses. In order to access some areas of our site you must have cookies enabled.

Primary Source Verification

This section applies only to services which include Primary Source Verification (eg applications for a Statement of Comparability for Construction Skills).

19. If your service includes a Primary Source Verification check of a qualification, (eg for an application for a Statement of Comparability for Construction Skills), you must sign a letter of authorisation allowing UK NARIC Ecctis Ltd, and/or its partner verification organisations, to obtain the information required to authenticate your qualification as genuine.

20. We will verify only one qualification, normally your highest qualification. If you have two qualifications at the same level, we will verify the more recent one. If you wish to have a different qualification verified, you must inform us in writing which qualification you wish to have authenticated as genuine. You should fill in your 'application notes' section, in your online application, accordingly.

21. For services for individuals which require Primary Source Verification, and only for these individual services, we need to share your data with companies and organisations specialising in verification services. As qualification verification has to deal with different kinds of institutions worldwide, we use a range of selected companies and organisations in different parts of the world. Some of these companies and organisations will process your data outside of the European Economic Area (EEA) and therefore outside the usual jurisdiction of the General Data Protection Regulation (GDPR). You will be asked to give specific consent for this at the time of ordering services requiring Primary Source Verification, and in giving consent you are signalling that you accept these arrangements. All such arrangements with verification companies and organisations are governed by appropriate agreements and contracts. Please read our Privacy Notice.

*If you are applying from an address outside of the EU, you are not required to pay VAT.

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