All our services, including our statements for individual customers, and Member Enquiries, are running well, despite continuing COVID restrictions. PDF e-statements are being issued instead of paper statements. For Fast Track services only, both paper and PDF e-statements are being issued. More:


Services for Individuals

Track Your Enquiry

Track Your Enquiry

If you made your application using the online application system recently, or on or after 26 June 2014, then you can track the progress of your enquiry online (login required).

Older applications: if you made your application before 26 June 2014, and have a ten digit ID number starting with 20 or 19 you will need to create a new account on our user portal.