Due to a staff training day, our phone lines for individual enquiries will be closed on Thursday 22 February. Our lines re-open on Friday 23 February at 09:00 BST. Phone lines for members and organisations are not affected and will operate as normal

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Services for Individuals

Track Your Enquiry

Track Your Enquiry

If you made your application using the online application system recently, or on or after 26 June 2014, then you can track the progress of your enquiry online (login required).

Older applications: if you made your application before 26 June 2014, and have a ten digit ID number starting with 20 or 19 you will need to create a new account on our user portal.

TRACK ENQUIRIES

CHECK PROGRESS

ONLINE APPLICATION

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TERMS AND CONDITIONS

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QUESTIONS AND ANSWERS

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